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Hardware Service & Support
Keeping your business Computers purring Whether you need a regular service agreement or occasional emergency help-desk support, we can tailor a service and support solution to suit your requirements. Our services include:
Service Contract (AMC - Annual Maintenance Contract):
We can offer your company a support and service contract to keep your business Computer systems and network at peak performance. The service contract includes regular scheduled maintenance for all Computer Hardwares and equipment at an agreed service level and cost.
On - Site support:
We offer phone and on-site support of desktop and server operating systems as well as support for a wide range of Computer Hardware. We aim to provide you with the highest possible level of customer service. When you call us we assign you with an experienced technician who can provide you with an 'end-to-end' resolution to your problem. Your technician will assess your situation, before recommending a course of action. If it is necessary to buy new parts or software we would help you with it, and the technician will install these and ensure that you have a proper working system. Rest assured that Clear Intentions keeps track of your support history so that we can maintain the continuity of care that you expect and trust.
Off - Site / Remote Systems Management:
For fast, efficient more cost-effective support, SiliCiti Technologies can instigate a protocol to manage your company's Computers remotely. Problems can be fixed quickly with minimum impact on your business and without waiting for a technician. Many tasks can be performed remotely including:
- Daily back-up of mission critical data.
- Performing security checks.
- System Administration.
- Network operations and monitoring.
- Server performance monitoring.
Telephone support on-demand:
When small problems come up that can be solved over the telephone, we have technicians available to talk you through the solution. Telephone support is charged out on 15 minute increments making it a cheap, fast and efficient way to solve small problems.
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